We're making hosting more human
Our ethos is to provide genuine, personal service. We pride ourselves on offering a human touch in an industry dominated by large, faceless venture-capital backed corporations.
Early beginnings
Starting out small with a big vision, we set out on our mission to provide hosting with a human touch.
IaaS beta launches
We begin to offer our next-generation hosting platform to a select group of customers. We're still in beta, but excited to continue development.
Gnu Host becomes Zume
We felt our old name didn't reflect our values and our vision for the future, so we decided to rebrand and become Zume.
Zume v2 planned
We're hard at work on a new version of our platform, which will bring a whole host of new features and improvements to our customers.
Our Founding Principles
As a fresh company founded in just 2017, Zume brings a unique outlook to the table, focusing on being genuinely competitive to stand out among the many unscrupulous industry giants.
From the very beginning we've followed a few simple principles and have committed to standing by these ever since.
- We believe in sharing knowledge and skills
- A lesson learned is a lesson shared. If you're ever stuck, just reach out and we'll be delighted to share our decades of experience in hosting. Likewise, if we're wrong about something, we'll be the first to admit it and learn from it.
- We believe in earning trust, not asking for it
- We'll be open and genuine in all our interactions. It's difficult to trust any company in an industry rife with shady practices, so we want you to judge us based on our actions and not our shiny marketing.
- We believe in selling you only what you need
- We don't believe in upsells, hidden fees or other tricks. We'll be upfront and honest about what you're getting and what you're paying for.
- We believe in fair pricing and genuine value
- We're here to offer you genuinely high-quality solutions at prices that make sense, so you get a reliable service without the usual never-ending upsells and price increases.
- We believe in going the extra mile
- We want to not just meet, but exceed your expectations. Second best isn't good enough. If you ever feel we've fallen short of the mark, please let us know about it so we can make things right.
- We believe in standing by our promises
- If we say something, we mean it. We're a group of technology enthusiasts, not politicians or a large faceless corporation, so we don't make empty promises that we can't keep. To us, a promise is a promise.
By the Numbers: Impact Through Innovation
We measure our success through the remarkable results we deliver for our clients. Our statistics speak for themselves in showcasing our commitment to excellence and the positive results of our human approach to hosting.
41+ countries
Based in the UK with a worldwide reach.
We're proud to serve clients from all over the world.
97% customer satisfaction
We boast one of the highest customer satisfaction rates in the industry.
We'd love to hear from you. Get in touch with us today.
2000+ websites launched
We've helped thousands of businesses launch their websites.
We're always looking for new clients to help. Get in touch with us today.
Our obsession?
You.
A business is nothing without its customers. That's why we treat you like one, not just a number. Let the stats speak for themselves.
- Customer ratings
- 4.9 / 5
- Average support response
- 26 minutes
- Requests solved first time
- 71%
- Industry-leading NPS
- 97
Don't just take our word for it.
You've rated us
Excellent
“I've never had such an incredibly nice onboarding and information service in my entire life. And I'm not exaggerating. Ross was incredibly helpful and the service is transparent and worth every penny.”
“Fantastic service and great support. Ross is always around when you need him and I haven't been offline yet.”
“Best choice in the UK! The day I made my purchase I was able to provision my site and setup my email.”
“I have been with you for a few years and the service is perfect. I have never had any service as good as this.”
“Great service, even better customer service. The few issues I've had have been resolved quickly.”
“Excellent price for hosting and superb customer support. I've had a few occasions to seek help, not through a fault of Zume but through my lack of knowledge, and the response has always been fast and helpful. Highly recommend them.”
“I'm extremely satisfied with the quality of service (wordpress hosting) and also the support. My questions are always answered in the most professional manner and the support is really trying to find the best solution for me in every situation. They go above and beyond!”
“Very good service and responsive! They are very helpful and the servers are super fast, also the customer service are brilliant.”
“So far good experience with services. Quick and easy setup with professional support.”