We're making hosting more human
Our ethos is to provide genuine, personal service. We pride ourselves on offering a human touch in an industry dominated by large, faceless venture-capital backed corporations.
Early beginnings
Starting out small with a big vision, we set out on our mission to provide hosting with a human touch.
IaaS beta launches
We begin to offer our next-generation hosting platform to a select group of customers. We're still in beta, but excited to continue development.
Gnu Host becomes Zume
We felt our old name didn't reflect our values and our vision for the future, so we decided to rebrand and become Zume.
Zume v2 planned
We're hard at work on a new version of our platform, which will bring a whole host of new features and improvements to our customers.
Our Founding Principles
As a fresh company founded in just 2017, Zume brings a unique outlook to the table, focusing on being genuinely competitive to stand out among the many unscrupulous industry giants.
From the very beginning we've followed a few simple principles and have committed to standing by these ever since.
- We believe in sharing knowledge and skills
- We'll share our web hosting expertise to help you navigate the online world and reach your goals without any unnecessary hassle.
- We believe in earning trust, not asking for it
- We're committed to being open and genuine in all our interactions, so you know you're in good hands and can rely on us every step of the way.
- We believe in selling you only what you need
- We don't believe in upsells, hidden fees or other tricks. We'll always be upfront and honest about what you're getting and what you're paying for.
- We believe in fair pricing and genuine value
- We're here to offer you top-notch solutions at prices that make sense, ensuring you get real value without breaking the bank.
- We believe in going the extra mile
- Our aim is to not just meet, but exceed your expectations. We'll always strive to provide the best possible support and assistance, whenever you need it.
- We believe in standing by our promises
- We hold ourselves accountable for the services we provide, and we're committed to making things right if anything falls short of your expectations.
Our people
At Zume, our people are the driving force behind our success. We've carefully assembled a diverse and talented team, each bringing their unique skills, perspectives, and passion to the table.
We're not all work and no play. We believe in the power of camaraderie and shared experiences to build strong, lasting relationships within our team and with our industry peers.
We love taking part in opportunities to network, share knowledge, and collaborate with others in the hosting industry. It's not just about serious discussions and technical talks; we also take the time to unwind and have some fun. From lively dinners to team-building activities, we make sure to create lasting memories that strengthen our bonds and enhance our working relationships.
By the Numbers: Impact Through Innovation
We measure our success through the remarkable results we deliver for our clients. Our statistics speak for themselves in showcasing our commitment to excellence and the positive results of our human approach to hosting.
41+ countries
Based in the UK with a worldwide reach.
We're proud to serve clients from all over the world.
97% customer satisfaction
We boast one of the highest customer satisfaction rates in the industry.
We'd love to hear from you. Get in touch with us today.
1000+ websites launched
We've helped thousands of businesses launch their websites.
We're always looking for new clients to help. Get in touch with us today.
Our Obsession?
You
A business is nothing without its customers. That's why we treat you like one, not just a number. Let the stats speak for themselves.
- Trustpilot TrustScore
- 4.9 / 5
- Average support response
- <30 minutes
- Requests solved first time
- 71%
- Industry-leading NPS
- 97
Don't believe us?
We're rated
Excellent
“Excellent Host the best I ever had, they love to help you and take time for you.”
“Fantastic service and great support. Ross is always around when you need him and I haven't been offline yet.”
“Best choice in the UK! The day I made my purchase I was able to provision my site and setup my email.”
“I’m new to Zume but I’m very pleased with the customer service I have received so far.”
“Great service, even better customer service. The few issues I've had have been resolved quickly.”
“Excellent price for hosting and superb customer support. I've had a few occasions to seek help, not through a fault of Zume but through my lack of knowledge, and the response has always been fast and helpful. Highly recommend them.”
“Normally I write a few words and that's it, but not this time! My experience with Zume has to be one of the best hosting providers I've been with in twenty year period I've been working on the Web.”
“Very good service and responsive! They are very helpful and the servers are super fast, also the customer service are brilliant.”
“So far good experience with services. Quick and easy setup with professional support.”